LED light is stuck on solid yellow color and doesn't turn blinking green

When you plug in your Petcube before starting the registration process, it should glow solid yellow for a minute (although it may look light green) and should start blinking green after (unless you have a 1st generation Petcube Camera that needs to be switched to setup mode manually by pressing and holding down the start button on the back for 3 seconds). In case the light on the device doesn't start blinking and remains a solid color, follow the steps below:

1. Power up your Petcube device and wait at least 2 minutes for the camera to boot. Keep in mind that the light on the camera may not start blinking.
2. If you have Petcube Play or Petcube Bites camera, find a reset pin that came with your device, find a reset button which is located in the small hole on the bottom of your Petcube Play camera or below the USB port on the left side of the Petcube Bites camera, insert the reset pin into it, hold it down for 3 seconds and release it even though the light on the device won’t change its status (it will not start blinking or change the color).

If you have a first generation Petcube Camera, simply hold down the start button on the back of your device for 3 seconds and release it even though the light on the camera won't change the status.

3. Follow the setup steps in the Petcube app and see if it works.

If you are using an Android device and you get a screen saying 'Almost done', you will need to follow the steps again, meaning, you will need to hold down the Start button on the back for 3 seconds again and the light on the camera may still remain a solid color.

In case it doesn't help, please contact our support team and we'll be happy to help.