Customer Support Engineer (night shifts)

Kyiv ● full-time

We are looking to hire a person who is keen to reach zen in customer service. Loves to help other people, solve their problems and enjoys making them happy.

Responsibilities:

  • You will take on the night shift during weekdays, every day from 21:00 to 06:00
  • Effectively solve customer requests via email and live chat and will sometimes make outbound calls when it's necessary
  • Maintain professionalism for support when owning customer interactions
  • Take responsibility for working on your cases
  • Identify, document and follow up with engineers on product bugs and features
  • Identify trends in customer requests and suggest improvements to processes and products
  • Collaborate with members of other teams

Requirements:

  • Fluent in English with no or minimal accent + clear communication skills
  • Young, trendy and fun
  • Advanced user of Windows and Mac OS
  • Able to learn quickly
  • Genuinely curious about people and business
  • Motivated and passionate about getting work done properly
  • Attentive to detail
  • Disciplined and have a strong work ethic

Benefits

  • Great compensation package based on your experience and company-wide benefits.
  • A multicultural work environment with communication between Kyiv and Shenzhen offices.
  • A team of passionate professionals whom you will be excited to see every time you come to the office.
  • A demanding and satisfying startup environment that facilitates rapid personal growth, fueled by a fusion of Silicon Valley Engineering culture and founding team’s work ethics.
  • We only work with people who are excited and take pride in the work they do.

Petcube makes the best-selling pet cameras and software, connecting people to their pets. Our products enable people to watch, talk to, play with and feed pets remotely while keeping their pets safe and healthy. So if you are interested and believe, you might be a fit for this position, please apply at careers@petcube.com. One page cover letter in English on why you want to join our team with details about yourself is welcome.