Customer Support QA
We’re looking to hire a talented Customer Support QA to join our growing Customer Support team.
Responsibilities:
- Perform QA on other agent’s work to identify failed cases, procedure violations, and identify areas for improvement
- Manage internal team of 10+ agents: hold 1 on 1 meetings to achieve improvement and team growth
- Identify trends in customer requests and suggest improvements to processes and products
- Effectively solve customer requests via email and live chat
Requirements:
- Fluent in English
- Several years of experience in customer support teams
- Proven record of leadership
- Experience in managing small teams
- Ability to learn quickly
- Genuine curiosity about people and business
- Motivated and passionate about getting work done properly
- Attentive to detail Disciplined and have a strong work ethic
- Experience with workflow systems is a plus
Salesforce management experience is a plus