Confirm your region to see content that is specific to your location and to shop in your currency.

Petcube SupportPetcube Play | Petcube Bites | Petcube CameraLED light doesn't turn pulsing green

LED light doesn't turn pulsing green

When you plug in your Petcube before starting the registration process, it should glow solid yellow for a minute (although it may look light green). Wait up to 1 minute until it starts blinking green. In case the light on the device doesn’t start blinking green and remains blinking yellow, please try to reset your Petcube following the steps below:

  1. If you have Petcube Play or Petcube Bites camera, find a reset pin that came with your device, find a reset button which is located in the small hole on the bottom of your Petcube Play camera or below the USB port on the left side of the Petcube Bites camera, insert the reset pin into it, hold it down for 8 seconds until the Petcube plays a sound and release it.
  2. If you have a first generation Petcube Camera, quickly press the start button on the back of your device 7 times in a row until Petcube plays a short sound.

  3. Wait until the camera boots up again and starts blinking green within 1 minute.
  4. Open Petcube app, go to the 'Home' tab, select 'connect your device', pick your Petcube from the list of options and follow the steps on the screen.

In case it doesn't help, please contact our support team and we'll be happy to help.

Was this article helpful?

Help us improve our Support Center