Confirm your region to see content that is specific to your location and to shop in your currency.

Bad live stream quality

The root cause of this issue might be due to the insufficient connection your cube is receiving from the router. This might be caused by a very low UPLOAD speed.

Petcube is a network device and heavily relies on Wi-Fi network and internet performance. Your camera requires a stable connection with at least 2Mbps (4 Mbps highly recommended). Audio/video fidelity is greatly affected by Wi-Fi/internet channel quality and speed. Things like ping, latency and overall Wi-Fi environment greatly influence the way video/audio is reproduced on both cube and phone during the moment of stream

Both phone connection & cube connection quality matter. The better the connection - the better the performance. If your Upload speed is less than 2mbps we highly suggest you reach out to your Internet Service Provider to upgrade your network.

Was this article helpful?

Help us improve our Support Center