Poor video quality or poor network conditions

Like with most video streaming services and products, video quality is often affected by router performance and/or your Internet connection. This can be improved if you place Petcube closer to your home Wi-Fi router or by arranging it so there aren’t any obstacles between it and your router (i.e. walls, floors, etc.).

Petcube also requires at least a 1 Mbps Internet connection upload and download speed (2 Mbps is recommended). If your Internet connection speed is less than 1 Mbps, we recommend upgrading for the best experience and highest video quality. To check your Internet speed, we recommend performing a free online speed test. If you are not getting the full speed you subscribed for, contact your Internet Service Provider.