Thanks for your interest in the products of Petcube Inc. (“Petcube”). Petcube provides home gadgets (the “Physical Product” or “Product”).
Keep in mind that we cannot ship your Petcube order to a different country than your billing address or the mailing address on your order. Also we’re not shipping to Post Office Boxes (P.O. Boxes), freight forwarders, warehouses, distribution centers, airports or hotels.
We are not responsible for delays caused by carriers that may also delay delivery times.
The following may result in delayed shipping or delivery:
*Please use your shipment tracking number to confirm the delivery date of your package by visiting carrier's website or following the tracking link in the shipping confirmation email you received from Petcube.
A current list of official resellers is provided below. Purchasing from one of these stores entails dedicated customer support and a 1 year limited warranty in the US, and a 2 year warranty for countries in the EU. Please see our warranty section for more information.
|Aeon Pet||Electronics Expo||Purrfectly Yappy|
|B&H||Harrods (via Hardware Club)||Softbank|
|Bed, Bath & Beyond||Interpark||Signeo Design|
|Best Buy CA||Royal Pet’s Market||Story|
|Best Buy US||Lowe’s|
Our warranty extends to the following countries:
|Australia||Hong Kong||Ney Zealand|
If you are unsatisfied with your purchase from Petcube.com for any reason, you have 45 calendar days from the date of purchase to request a full refund.
To qualify for a refund, all the following conditions must be met:
Additional terms and conditions:
The time to credit your account may vary, depending on processing time. Please allow a minimum of 14 calendar days for Petcube to credit your account.
If you shipped your return to Petcube, please contact Support to obtain up-to-date return and refund information.
We cannot mark the product as a gift, as this is illegal.
For customers in the EU, you will receive goods free of duties & import taxes.
For customers in Canada, you are responsible for duties & taxes.
We found this handy tool, that can assist you in calculating duties. Remember to convert the U.S. dollars to your local currency:
Canadian Customs are very strict on products imported into Canada. All products over $25 CAD are subject to duties and GST or Vat tax.
Here's a link to find the CBSA offices where you can go and get the clearance, and save some significant dollars: