Petcube Inc.

Shipping & Returns

Petcube Shipping & Returns Policy

Thanks for your interest in the products of Petcube Inc. (“Petcube”). Petcube provides home gadgets (the “Physical Product” or “Product”).

We are not responsible for delays caused by carriers that may also delay delivery times.

The following may result in delayed shipping or delivery:

*Please use your shipment tracking number to confirm the delivery date of your package by visiting carrier's website or following the tracking link in the shipping confirmation email you received from Petcube.

Warranty Limitations

A current list of official resellers is provided below. Purchasing from one of these stores entails dedicated customer support and a 1 year limited warranty in the US, and a 2 year warranty for countries in the EU. Please see our warranty section for more information.

Amazon.co.ukCostcoPetco
Amazon.comDatavisionMacy’s
Aeon PetElectronics ExpoPurrfectly Yappy
ArgosFabSam’s Club
UrbanDaddyFry’sSmartech
B&HHarrods (via Hardware Club)Softbank
B8taHealthy PetsSelfridges
Bed, Bath & BeyondInterparkSigneo Design
Best Buy CARoyal Pet’s MarketStory
NordstromTargetZooplus
Best Buy USLowe’sSigneo Design
ChewyMobile FunStory
ConranPetbarnZooplus

45 Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase from Petcube.com for any reason, you have 45 calendar days from the date of purchase to request a full refund.

To qualify for a refund, all the following conditions must be met:

Additional terms and conditions:

The time to credit your account may vary, depending on processing time. Please allow a minimum of 14 calendar days for Petcube to credit your account.

If you shipped your return to Petcube, please contact Support to obtain up-to-date return and refund information.

CUSTOMS & DUTIES INFORMATION

We cannot mark the product as a gift, as this is illegal.

For customers in the EU, you will receive goods free of duties & import taxes.

For customers in Canada, you are responsible for duties & taxes.

We found this handy tool, that can assist you in calculating duties. Remember to convert the U.S. dollars to your local currency:

http://www.dutycalculator.com/new-import-duty-and-tax-calculation

Canadian Customs are very strict on products imported into Canada. All products over $25 CAD are subject to duties and GST or Vat tax.

Here's a link to find the CBSA offices where you can go and get the clearance, and save some significant dollars:

http://www.cbsa-asfc.gc.ca/do-rb/services/lvs-efv-eng.html