Petcube Inc.

Shipping & Returns

Petcube Shipping & Returns Policy

Thanks for your interest in the products of Petcube Inc. (“Petcube”). Petcube provides home gadgets (the “Physical Product” or “Product”).

Keep in mind that we cannot ship your Petcube order to a different country than your billing address or the mailing address on your order. Also we’re not shipping to Post Office Boxes (P.O. Boxes), freight forwarders, warehouses, distribution centers, airports or hotels.

We are not responsible for delays caused by carriers that may also delay delivery times.

The following may result in delayed shipping or delivery:

*Please use your shipment tracking number to confirm the delivery date of your package by visiting carrier's website or following the tracking link in the shipping confirmation email you received from Petcube.

Warranty Limitations

A current list of official resellers is provided below. Purchasing from one of these stores entails dedicated customer support and a 1 year limited warranty. Please see our warranty section for more information.

Our warranty extends to the following countries and official resellers (marketplaces/retail stores):

USA  

Amazon US (sold by Petcube, Inc.)

Walmart

Chewy

Macy's

Canada  

Amazon CA (sold by Petcube, Inc.)

Australia  

JB HI FI

Harvey Norman

Myer

David Jones

Catch

Pet supplies empire

PetCircle

Kogan

pettm_99 (on eBay)

Petbarn

Appliances online

Winning Appliances

Aussie Pet Doors

Qantas

RSPCA PetVille South Australia

Ingram Micro

Diamond Store

Dick Smith

digiDirect

Telstra Corporation Limited

New Zealand  

JB HI FI

Harvey Norman

Yellow Octopus

PB Tech

Ingram Micro

Diamond Store

United Kingdom  

Amazon UK (sold by Petcube, Inc.)

John Lewis & Partners

Argos

Currys

Germany  

Amazon DE (sold by Petcube, Inc.)

Fressnapf

France  

Amazon FR (sold by Petcube, Inc.)

Boulanger

Switzerland  

Galaxus

BRACK

Microspot

Norway  

Elkjop

Denmark  

Elgiganten

Sweden  

Elgiganten

VetZoo

Finland  

Giantti

Ireland  

DID Electrical

Belgium  

Vanden Borre

Netherlands  

Coolblue

Poland  

Amazon PL (sold by Petcube, Inc.)

Austria  

Fressnapf

Return Policy

If you are unsatisfied with your purchase you can return your purchase as per the marketplace/retail store return policies.

45 Day Satisfaction Guaranteed Return Policy

In case you made your purchase through petcube.com and/or through official resellers and you are unsatisfied with your purchase for any reason, you have 45 calendar days from the date of purchase to request a full refund.

To qualify for a refund, all the following conditions must be met:

Additional terms and conditions:

The time to credit your account may vary, depending on processing time. Please allow a minimum of 14 calendar days for Petcube to credit your account.

If you shipped your return to Petcube, please contact Support to obtain up-to-date return and refund information.