What level of security does Petcube provide

Last updated: November 12, 2026

At Petcube, we care about our customers’ security, and our engineers continuously work to improve the security of our devices and services. Data stored in your Petcube account, including your profile and device settings, is transmitted to and from our cloud services over TLS, using 128-bit or stronger encryption. We monitor vulnerability reports affecting our products and the software components they use, and react to potential threats accordingly.

If you are a Petcube customer with security-related concerns, please contact the support team at support@petcube.com.

We encourage cooperation with external security researchers and appreciate them bringing vulnerability concerns to our attention. If you are a security researcher and believe you have found a vulnerability in a Petcube product or service, please contact us at security@petcube.com.

We ask you to follow these responsible disclosure guidelines:

• Please give us reasonable time to address the issue before publishing details, and coordinate the timing with us.
• Provide the necessary technical details, including steps to reproduce and proof of concept.
• Ensure that customer or corporate data is not affected and privacy is not violated in any way as a result of your testing.
• Avoid any interruption or degradation of Petcube services.
• Immediately stop any activity whose legality might be questionable.