Incorrect Wi-Fi password

If Petcube app is showing the 'Incorrect Wi-Fi password' error message after the setup, here are a few possible reasons behind that:

  1. Case sensitivity: check the entered password for uppercase or lowercase characters. Keep in mind that 'Password' and 'password' would be two different passwords because the "P" is uppercase in the first example and lowercase in the second example.
  2. Password length: check the entered password length and keep in mind that normally the password length is 8+ characters long.
  3. Keyboard language: check the onscreen keyboard language and make sure you enter password in correct keyboard layout.

In case none of the above tips help, please give us a call at 1-888-447-2522 (toll-free within US and Canada).

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