Welcome to Petcube ("we," "us" or "our").
Our data collection and processing rules are designed comply with GDPR, DPA rules and recommendations, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Our Policy applies to all visitors, users, and others who access the Service ("Users").
Your username, password and email address when you register for a Petcube account.
This information is vital to be able to access your profile with Petcube and use our Service, and it is kept as long as you are using our Service. Your password is one way encrypted. It is your responsibility to keep the password secured and change it at least once per 3 months. Never share your password with anyone. We encourage you to use
Profile information you provide for your user or pet profiles.
Profile information including, but not limited to first and last name, profile picture, location with granularity to the city name, birthday, gender, your pet(s) name(s), and breed(s). This information allows us to help you or others be "found" on Petcube. This information is provided by you optionally to improve your experience with our Service. You can always change or delete it entirely by logging into your profile page on petcube.com or with our apps for iOS or Android.
User Content (e.g., photos, audio, videos, comments, likes) that you post to the Service
Please refer to more detailed Section 9
Communications between you and Petcube
For example, we may send you Service-related emails (e.g., data collection and processing requests, account verification, changes/updates to features of the Service, technical and security notices). We also keep track of all of your requests at our customer support team. We keep this information as long as you are our customer and using our Service.
Shipping, billing and IP addresses in case you are purchasing any products via petcube.com
It is needed to run a fraudulent check to protect you and Petcube and to deliver the product to you. The fraudulent check is executed by a 3rd party service that builds Artificial Intelligence database, and your records will have to stay there even after you stop using our services.
Card number, expiry date, name, and surname as well as CVV
To process your payment or issuing a refund, we collect this info. Petcube does not store this information, it is encrypted and sent to our payment processor. We keep only the last four digits of your credit card and card type for identification purposes. Our payment processor works in compliance with GDPR and PIPEDA.
Information from your accounts with Facebook and Instagram
We store your name, age, gender and location if you connect those to your profile for easier login and if you want to post some of your content from our app to these social networks. Please refer to Section 7 for a more detailed explanation.
Replies to all surveys that you participate in
Answers are stored in a pseudonymized way with a 3rd party services provider (SurveyMonkey), and we do not have the ability to link any of your replies to your user profile or identify you in any way. Answers to a survey may contain your name and/or email as a part of responses to surveys to be able to provide you with a prize for participation in respective surveys, but you not obligated to provide them anyway. We do surveys only to be able to improve our services. Surveys’ results are stored for up to 5 years to be able to compare trends. Answering surveys is an entirely voluntary activity.
You don’t have to give us any of this personal information, but without some of it we might not be able to process your order, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that. With any questions you have with regards to data we collect and process, please contact us at email@example.com. Allow up to 30 days to process your inquiry.
At all times where possible, we pseudonymize and aggregate personal information and use it for research, data analysis, behavior analysis, improving our site and apps, to developing our new products and services. We also share this information with third parties.
A complete list of 3rd parties we work with to provide you with our Services can be provided upon request. We work only with trustful suppliers that comply with GDPR, and/or DPA, and/or PIPEDA.
We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.
Cookies and similar technologies
Log file information:
When you use our Service, our servers automatically record specific log file information, including your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Log file information is automatically reported by your browser or our application on a smartphone each time you request to access (i.e., visit) a web page or app. It can also be provided when the content of the web page or app is downloaded to your browser or device. Among this information, we keep data like IP addresses with time stamps and connection types of your devices that you use to access our service.
This information is used to be able to assist you with your requests to customer support and to improve quality of service we provide. This information is pseudonymised and your personal information is substituted with our internal User IDs. We do not keep any of these logs for more than 30 days.
We may also collect similar information from emails sent to our Users which then help us track a rate of opened emails and/or links clicked-through rate by recipients to measure the statistical meaning of responses and efficiency of communications.
When you use a mobile device like a tablet or phone to access our Service, we may access, collect, monitor, store on your device, and/or remotely store one or more "device identifiers." Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device id may be the data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by Petcube.
A device id may deliver information to us or to a third party partner about how you browse and use the Service and may help us or others provide reports or personalized content and ads. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled. The information we collect and share under this purpose is pseudonymized.
Metadata is usually technical data that is associated with User-Generated Content. For example, Metadata can describe how, when and by whom a piece of User Content was collected and how that content is formatted.
Users can add or may have Metadata added to their User Content including a hashtag (e.g., to mark keywords when you post a photo), geotag (e.g., to mark your location to a photo), comments or other data. Read more details on User-Generated Content in Section 9.
Audio and video content
Petcube devices, as a core feature, broadcast, record, save and share video and/or audio recordings from the device, subject to your configuration and settings. If you have the recording features enabled, we will capture, process and retain video and audio recordings from your device and you will be able to access those recordings using the Services.
You may save and choose to share certain content like video clips, live video streams, images, captions, and comments to other people through the Services. We will collect and store information that will allow us to save or share your content as directed by you through the Services. Note that recording and sharing content that involves other people may affect their privacy and data protection rights. By creating User Content, you make this information public, and we are not able to remove it upon your request from any other user or service that decided to collect such information. Even after deleting your profile, some pieces of information may be accessible by other users if they saved it prior.
Please refer to section 9 for more details.
We will not rent or sell your information to third parties outside Petcube, except as noted in this Policy, unless required by law according to Art. 6 (1)(c) GDPR, required for the purpose of your contract according to Art. 6 (1)(b) GDPR or unless you have given us express consent to do so according to Art. 6 (1)(a) GDPR.
Parties with whom we may share your information.
We may share your information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide the Service to you ("Service Providers"). In particular, we are using a multiple shipping companies to fulfil orders, a credit card processing company to bill you for goods, services and subscriptions, a cloud-based storage provider to store any content that you upload to your Petcube account, an accounts payable provider to process any payments that we make to you, a social media agency to manage our social campaigns, email service providers to send out emails on our behalf, an in-app messaging provider to send out mobile app notifications on our behalf.
We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you as well as to control the number of similar ads shown to you.
When you order products from Petcube, we will share your Personal Data as necessary for such third party services providers to provide the applicable service to us or on our behalf. Any sharing of your Personal Data with such third party service providers will be made in accordance with applicable data protection laws and will be limited to the extent necessary. These third parties are prohibited from using your Personal Data for any other purposes than those described in this Policy.
We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with additional information in a way that it is no longer associated with you and share that aggregated information.
If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users or third parties using the have copied or saved that information.
We may be required to disclose your information to government or law enforcement officials in response to a lawful request by a public authority or if we have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements according to Art. 6 (1)(c) GDPR and/or PIPEDA’s paragraph 7(3)(c); sub-paragraph 7(3)(c.1)(i) or (ii) or paragraphs 7(3)(c.2) or (d). We can also disclose your information in order to pursue our legitimate interest in applying or enforcing our terms and conditions or in responding to any claims, in protecting our rights or the rights of a third party, in protecting the safety of any person or in preventing any fraud or illegal activity (including for the purposes of fraud protection and credit risk reduction) according to Art. 6 (1)(f) GDPR. Information we receive about you may be accessed, processed and retained for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
If you have any further questions regarding the balancing test in connection with Art. 6(1)(f) GDPR, please contact us at the contact details set out in Section 9 below.
Storage and Processing
Your information collected through the Service will be stored and processed in the United States or any other country in which our Affiliates or Service Providers maintain facilities. With any case of your Personal Data transfer outside the European Economic Area, it will be treated in compliance with applicable European data protection laws.
We use standard data protection clauses adopted by the European Commission according to Art. 46 (2)(c) GDPR for all and any transmission of Personal Data to recipients located outside of the European Economic Area. A transmission of Personal Data to the U.S. complies with E.U.-U.S. and Swiss-U.S. Privacy Shield Frameworks. In respect of transfers to the United States comply with the E.U.-U.S. and Swiss-U.S. Privacy Shield Frameworks, details of which are set out in Section 5 below.
With regards to personal data of those customers who are Canadian citizens, their data is being transferred to the US and stored under Principle 4.1.3 of Schedule 1 of PIPEDA.
We honor security of your Personal Data. To exercise this fact, have implemented need administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information. This includes encrypting our Services using Secure Sockets Layer (SSL) and restricting access to Personal Data to Petcube employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations. However, Petcube cannot guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.
Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Petcube, at all times. Your privacy settings may also be affected by changes the social media services you connect to Petcube make to their services. We are not responsible for the functionality, privacy, or security measures of any other organization.
Petcube complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks (“Privacy Shield”) as set forth by the U.S. Department of Commerce and approved by the European Commission and Swiss Federal Counsel regarding the collection, use, and retention of Personal Data Petcube receives from European Economic Area member countries and Switzerland. Petcube certifies that it adheres to the following Privacy Shield Principles: (1) Notice; (2) Choice; (3) Accountability for Onward Transfer; (4) Security; (5) Data Integrity and Purpose Limitation; (6) Access; and (7) Recourse, Enforcement and Liability in respect of any Personal Data received from the European Economic Area and Switzerland.
Accountability and Liability for Onward Transfer
We encourage EU and Swiss individuals who have questions or complaints about how we process their Personal Data under Privacy Shield to contact us at firstname.lastname@example.org. We will work to resolve your issue as quickly as possible, but in any event within 30 days of receipt. If you have an unresolved privacy or data use complaints that we have not addressed satisfactorily, you can file a claim with JAMS as Petcube’s Alternative Dispute Resolution (ADR) provider under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework; please use the following link: https://www.jamsadr.com/eu-us-privacy-shield. If you are an EU or Swiss individual and unable to resolve any complaints through any of the above methods, you may be able to invoke binding arbitration through a Privacy Shield panel, in accordance with the Privacy Shield Framework at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
Please note that if your complaint is not resolved through these channels, in certain limited circumstances, a binding arbitration option may be available.
Petcube is subject to the investigatory and enforcement powers of the Federal Trade Commission in the case of any failure to comply with the Privacy Shield.
Our website and Petcube mobile application use Facebook Connect, provided by Facebook, Inc. This functionality enables you to use your Facebook account to log into your Petcube account on our website and other websites without additional registration.
Our Petcube mobile application also uses Instagram (provided by Instagram LLC. of 1601 Willow Road Menlo Park, California 94025. The United States of America). This functionality enables you to share content through the Instagram application.
You have the following rights:
You may execute part of these rights by logging into your Petcube account on petcube.com and accessing features such as Edit Profile Info, or by logging to a Petcube mobile application. You may also email us to correct or change any information or request which Personal Data (e.g., name, address) we have stored or to assert any other of your rights as mentioned above by emailing us at email@example.com
We provide you with a number of choices with regards to the information we collect and use as discussed throughout this Policy. Some of your choices include:
Following termination or deactivation of your account, Petcube, its Affiliates, or its Service Providers may retain information (including your profile information) and User Content for a commercially reasonable time for backup, archival, and/or audit purposes. You should contact using contact details mentioned in Section 9 if you wish to know which exact Service providers may still have your partial data.
You may be able to disclose information about yourself in the course of contributing user generated content on publicly-available areas of the Service. This includes your uploaded photos or videos, full name, email address, geolocation, interests, and content that you have favorited, metadata (i.e., hashtags). Your photo or video files may also contain your narrations and captions, as well as data regarding your precise geolocation. Your content will also be shared with users of other social media services to which you have chosen to share (i.e., Facebook or Instagram), consistent with your privacy settings on those services. Such information publicly announced information, may be accessed or recorded by us, and there is no expectation of privacy or confidentiality in such information. Petcube can use such videos for the research purposes priorly anonymizing them removing any personal information. Any information, including your Personal Data you submit in the course of such activities, can be read, collected, or used by other users. We cannot control how other users of our Services such as Facebook or Instagram. We especially cannot prevent you receiving unwanted messages from other users. If you wish that a specific content generated by you shall be removed from publicly-available areas of our Services, please contact us at firstname.lastname@example.org.
All Personal Data posted on publicly-available areas of our Services are processed to provide you with the respective Service according to Art. 6 (1)(b) GDPR.
Petcube enables you to determine the purpose and the means for which we collect video and audio data. When you enable the recording or streaming features of your Petcube device, we may record and process video and/or audio recordings from the device, subject to your instruction, configuration and settings. This may include capturing and emailing to you portions of this data as part of a notification or analyzing the data using machine learning and/or computer vision technologies to identify motion or other events. If you instruct us by setting up your camera and choosing to receive mobile notifications, we may process information from your Petcube device(s) to send you smart alerts when something happens.
In addition, if you have the recording features enabled in mobile app or web portal, this way you instruct us to capture, process and retain video and audio recordings from your Petcube device(s) for the duration of your recording subscription period (for example, but not limited to 3, 10 or 30 days) and you will be able to access those recordings using the Services during that time.
Petcube does not knowingly collect or solicit any information from anyone under the age of 16 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 16. If we learn that we have collected personal information from a child under age 16 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us.
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on our website or other Petcube services, or by some other means of contact such as email, so that you can review the changes before you continue to use Petcube Services.
We add cookies to your devices when you visit our site. There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart.”
(2) Site analytics cookies – these cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on petcube.com, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/. Please note that by deleting or disabling future cookies, your user experience will be affected and you will not be able to take advantage of certain functions of our site.