Petcube Bites

How are Petcube Play and Petcube Camera different?

Petcube Play is the next-gen version of our original best selling Petcube Camera. Both come with 2-way audio, an interactive laser you control from your phone, and autoplay mode. Petcube Play’s camera has been upgraded from 780p to 1080p, and include night vision. It’s also 58% smaller than its predecessor and comes with easy Bluetooth setup.

Is the laser pointer safe for pets and humans?

Yes, the built-in 5mW 3R safe laser is certified and safe for humans and pets. You're in control of the laser pointer. When playing with your pet, wherever you place your finger on the app screen is where the laser pointer will land. It's only activated when you play with your pet and choose the laser pointer option, or if you schedule play. We recommend you avoid pointing the laser directly into your pet's eyes.

What are the benefits of the interactive laser pointer?

The laser pointer provides a level of interactivity that engages your pets, so they don’t get bored when they’re alone. It’s great for providing stimulus for your pets, and engages them in playtime and exercise. You can talk to and praise your pets while playing with them remotely.

Should I be concerned about the frequency of laser play?

Each animal has a unique personality, disposition and temperament and will respond differently to stimulus such as laser pointers. The laser pointer is designed to be a fun interactive toy, which you can use in conjunction to talking to your pets while engaging them in laser play. You can talk to and praise your pets while playing with them remotely. You understand your pet’s temperament best. As with any stimulus or activity, we recommend moderation and observing your pet’s individual response.

How is Petcube Bites different from Petcube Play?

Petcube Bites and Petcube Play both products come with 1080p HD streaming video, 24/7 video capture, night vision, and 3x digital zoom. Where they differ is in the core engagement interactions. Petcube Bites dispenses treats on-demand and via a schedule. Petcube Play is designed for play interaction with a built-in laser toy.

What kind of treats work with Petcube Bites?

Circular shaped biscuit treats up to 1-inch in diameter work best. Crunchy biscuit treats (low moisture) recommended. The container will hold up to 2 lbs of treats.

How does the Amazon Dash Replenishment work?

Amazon Dash Replenishment uses your Amazon account to enable Petcube Bites to automatically reorder treats when you’re running low. Users may register their device by simply connecting the device to their home Wi-Fi network and signing up for Amazon Dash Replenishment using their Amazon account within the Petcube Bites app.

How does Petcube Bites dispense treats?

To fling a treat, tap the treat icon on the app. Feeling generous? Choose the option to dispense treats when triggered by motion or sound detection.

How can I access and control my camera?

You do everything with the free Petcube app, compatible with iOS and Android smartphones. The app is easy to use.

Can I view live streaming video through the app?

Yes, because the Petcube’s cameras are designed for real-time interaction with your pets, the video is live streaming through the app on your smartphone.

Can I use the Petcube app even if I don’t own one of Petcube’s cameras?

Yes, the Petcube app can be used as a stand-alone experience or to remotely control a Petcube camera. Through the app, you can interact and play laser games with real pets. If you don’t own a camera, you can visit the play tab and play with designated Public Petcube Cameras. The App feed is like Instagram for pets. Members capture and share their favorite pics, and you can like/comment.

Do Petcube’s pet cameras rotate, pan, or tilt?

Petcube’s cameras have a 138° wide angle camera lens, covering a large area. They are designed as stationary units, and do not mechanically rotate, pan or tilt.

Are Petcube’s cameras standalone devices?

Yes they are standalone devices.

Do Petcube’s cameras require a monthly subscription?

No, all of our cameras can be used out of the box, and do not require a subscription. However, without Petcube care you will not be able to store video.

Do the cameras require an Internet connection?

Yes, you must be connected to the Internet via Wi-Fi (2.4 GHz).

Are cameras for indoor use only?

All of Petcube’s cameras are designed for indoor use, not for outdoor.

Are Petcube’s products easy to set up?

In most cases, one of Petcube’s pet cameras can be set up in minutes. Download the free Petcube app, which works with Bites, Play, and Camera, and follow the on-screen instructions. Every box also includes our quick start guide, and we have customer service available if you need help.

What’s the best place to place my pet camera?

The Petcube Bites can either be placed on a flat surface, such as a table or shelf, or you can choose to mount on the wall using the mounting kit that comes with the device. If you decide to mount on the wall, you can use the 2 drywall anchor screws that the mounting kit comes with. For the Petcube Play, you can place it on a flat surface such as a table or shelf, or you can use the standard tripod mount (found on the bottom of the device).

How much is shipping?

We offer standard free shipping in the US. There are other shipping payment options for expedited and overnight shipping based on where you live. When you go through the checkout process, the shipping options and the prices will be presented to you.

Do you charge a monthly fee?

By default, there is no monthly fee unless you choose to subscribe to an optional Petcube Care video cloud recording plan. Petcube Care provides 24/7 video timeline history for on-the-go pet care and home security. Visit our Petcube Care page for details.

What is your refund/return policy?

We offer a 30-day hassle-free return policy if you purchase a Petcube hardware product through our store at Petcube.com.

How many Petcube cameras do I need?

It’s entirely up to you and a matter of personal preference. Depending on the size of your home or living area, you can have multiple cameras in your home. You can access multiple cameras from your account.

Can I use this in place of my existing home Wi-Fi camera?

Petcube’s cameras have many of the same features of a home Wi-Fi camera. Ours is designed specifically for the pet owner in mind. It’s entirely up to you, as you can use Petcube cameras as standalone home cameras or as a complement to what you already have.

Can I share my camera with family and friends?

Through the Petcube app, you can share your camera with family and friends. You are always in complete control of your camera access and level of permissions you choose to grant to those close to you. In the app, visit the Share Camera Settings and select a suitable sharing option. Those granted access to your camera will need to download the Petcube app to interact with the camera and your pets.