Petcube SupportPetcube BitesWhat is Amazon Dash Replenishment Service and how does it work with Petcube Bites

What is Amazon Dash Replenishment Service and how does it work with Petcube Bites

What is Amazon Dash Replenishment Service?

Amazon Dash Replenishment Service is an optional subscription-based service that enables connected devices (like Petcube Bites treat camera) to automatically order refills from Amazon when supplies run low.

Control the DRS option through the Petcube App and enjoy convenient reordering and shipment of your treats from Amazon.

How does Amazon Dash Replenishment Service work with Petcube Bites?

Through the Petcube App, you pair Petcube Bites to your Amazon account with an easy one-time setup process. Note that DRS is a completely optional feature.

Petcube Bites treat camera has built-in sensors to monitor treat supply. Amazon then processes and ships you a new order of treats when supply runs low. You can monitor your reorder status and settings through your Amazon account, and get support from Amazon’s customer care team.

For Petcube Bites’ sensors to accurately capture the treat level, please fill the container as much as possible with treats.

What if I can’t find the treats I want through Amazon DRS via the Petcube App?

With the initial launch, we have a limited number of Wellness varietal treats compatible with the Petcube Bites treat camera. We will continue to add new dog and cat treat options in the near future. If you have a specific request for a brand or make of treats, please let our support team know. Better yet, tell us what you think by filling out this short survey.

To start, a complimentary pack of Wellness® dog treats comes with each Petcube Bites treat cam. Through our partnership with Wellness, you can reorder the same brand of treats and varietal pack via Petcube App (linked with DRS). Petcube Bites owners always have the flexibility to buy their preferred brands and products.

How do I setup automatic treat reordering with Amazon Dash Replenishment Service via the Petcube App?

  1. Click on the treat icon on the Petcube Bites camera screen
  2. Enable automatic treat reordering or make a one-time order
  3. Amazon will process your order and deliver your treats

Setting up Amazon Dash Replenishment Service through the Petcube App is a one-time process. You can manage your account anytime through Settings > Treat Reordering.

For Petcube Bites’ sensors to accurately capture the treat level, please fill the container as much as possible with treats.

You can’t order more treats until you receive any current/pending orders from Amazon, in accordance with Amazon Dash Replenishment rules.

Can I order treats through Amazon Dash Replenishment Service for Petcube Bites on a one-off or manual basis?

Yes, you can make a one-off or manual order of treats with Amazon Dash Replenishment Service for Petcube Bites.

  1. Click on the treat icon on the Petcube Bites camera screen
  2. Click “Reorder” to make a one-off order
  3. Amazon will process your order and deliver your treats

Setting up Amazon DRS through the Petcube App is a one-time process. Manage your account anytime through Settings > Treat Reordering.

You can’t order more treats until you receive any current/pending orders from Amazon, in accordance with Amazon Dash Replenishment rules.

How do I stop automatic treat reordering through Amazon Dash Replenishment Service for Petcube Bites?

  1. Click on the treat icon on the Petcube Bites camera screen
  2. Click on Manage Subscription
  3. Follow the steps on screen to cancel your automatic treat reordering

Manage your account anytime through Settings > Treat Reordering.

If you have any current/pending orders you would like to change, contact Amazon customer support.

How do I check the status of my Amazon Dash Replenishment Service order for Petcube Bites?

Via the Petcube App, click on the treat icon on the Petcube Bites camera screen Your order status should show up in the pop-up screen

You can also check the status of your order through your Amazon account.

Manage your account anytime in the App through Settings > Treat Reordering.

If you have any current/pending orders you would like to change, contact Amazon customer support.

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