Petcube SupportPetcube BitesHow to perform a manual firmware update on your Petcube Bites

How to perform a manual firmware update on your Petcube Bites

In order to perform the manual update of your Petcube Bites, follow the directions below:

  1. Download the firmware update to your computer from the link:
  2. Unzip the files (there should be two files, 'EPDK.IMG' and a 0-byte file 'UPDATE.BOT'.
  3. Connect your Petcube Bites to a computer via USB and wait until it starts blinking.
  4. Find a reset pin that came with your Petcube, find the small hole below the USB port on the left side of the Petcube Bites, insert the reset pin into it and quickly press it 3 times in a row.
  5. Petcube will run a test and play a voice message.
  6. In a moment, it will appear on your computer as an 'Untitled' device. If it doesn't appear on your computer within 1 minute, try a different USB port and/or USB cable and follow the same instructions to connect it.
  7. Copy and paste the two files into the root folder of the device. Replace files if prompted.
  8. IMPORTANT: Before unplugging the Petcube from your computer, safely eject the device in Finder (Mac) or safely remove it from the system tray (Wіndows).
  9. Unplug the device and plug it back in with a power adapter.
  10. Your Petcube Play will boot up and install the new firmware while glowing a solid yellow color, which might take up to 5 minutes.
  11. Once the update is installed, your Petcube Play will automatically reconnect to your Wi-Fi and the LED light will switch to white. If you're having issues following this process, contact our support team.

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