I can’t connect to my Petcube Play

If you cannot connect to your Petcube Camera from your smartphone, try the following:
- Make sure that the LED light on the front of your Petcube is steady white.
- If the LED light on the front of your Petcube isn’t steady white, see ‘LED light notifications’ to determine the issue.
- If your network is secured with a firewall or proxy, please make sure it isn’t blocking the Petcube.
- Unplug and plug your Petcube back in to reboot it.
Contact our support team if none of the above helps.

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