Poor video quality or poor network conditions

Video quality is often impacted by router performance. It can improve by placing Petcube Play camera closer to your home Wi-Fi router or by arranging it so there are not any obstacles between it and your router (i.e. walls, floors, etc.).

For best results, Petcube Play camera also needs an internet connection upload speed of at least 1 Mbps (2 Mbps is recommended). If your internet speed is less than 1 Mbps, we recommend upgrading for the best experience and highest quality video. To check your internet speed, we recommend conducting a free online speed test. If you are not getting the full speed you subscribed for, contact your Internet Service Provider.

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