Petcube Care13 articles

Some Petcube Cameras will require a firmware update before they are able to use Petcube Care. In most cases, this firmware update should happen automatically within a 24 hour period. However, some users are experiencing an issue where the firmware does not update. This is a known technical issue we are currently working to address, and hope to have it fixed as soon as possible.

If you have any questions, please contact Support.

What is Petcube Care?

Petcube Care is our cloud ­based video storage service that gives owners peace of mind when it comes to their pets and their property. Customers can use the benefits...

How much does Petcube Care cost?

Petcube Care offers five different subscription options to fit the needs of pet owners of all stripes: - 4-hour Video History: FREE FOREVER - 10-Day Video History:...

How does Petcube Care work?

Whenever motion or sound is detected by the Petcube Camera, Petcube Care will automatically start recording a video, which will be available for playback later from...

How to activate Petcube Care

To start using Petcube Care, you need to have a Petcube Camera and a Petcube Care subscription. For all new Petcube Camera owners, Petcube offers a free trial of...

How to Turn Off Petcube Care Video History

Petcube Care’s video history feature is turned on by default. You can easily deactivate it by launching the Petcube App, tapping on “Care” in the top left corner...

What is the Petcube Care free trial? How does it work?

A free 30-day Petcube Care trial with 10 days of video history is included when you purchase a Petcube camera. The trial starts when your Petcube camera is activated...

Petcube Care modes explained

There are three modes in Petcube Care: Awake, Quiet and Sleep. - Use Awake mode when you are not around and want Petcube Care to be active. You will get noise &...

How to view your video history in Petcube Care

It’s easy to access your video history with Petcube Care! Here’s what you need to do: (1) Launch the Petcube App and (2) Tap on the “Care” icon on the top left...

How to save a video recording to your phone’s internal storage

While you will be able to view video history for the past 4 hours (free subscription), 10 or 30 days, depending on your subscription plan from the cloud via Petcube...

Video recording length

Currently, video recording length can be no longer than 30 secs. So, for instance, if there's a motion that lasts for 2 minutes 15 seconds, the app will cut it into...