Bad live stream quality

The root cause of this issue might be due to the insufficient connection your cube is receiving from the router. This might be caused by a very low UPLOAD speed.

Petcube is a network device and heavily relies on Wi-Fi network and internet performance. Your camera requires a stable connection with at least 2Mbps (4 Mbps highly recommended). Audio/video fidelity is greatly affected by Wi-Fi/internet channel quality and speed. Things like ping, latency and overall Wi-Fi environment greatly influence the way video/audio is reproduced on both cube and phone during the moment of stream

Both phone connection & cube connection quality matter. The better the connection - the better the performance. If your Upload speed is less than 2mbps we highly suggest you reach out to your Internet Service Provider to upgrade your network.