Petcube Inc.

Shipping & Returns

Petcube Shipping & Returns Policy

Thanks for your interest in the products of Petcube Inc. (“Petcube”). Petcube provides home gadgets (the “Physical Product” or “Product”).

Keep in mind that we cannot ship your Petcube order to a different country than your billing address or the mailing address on your order. Also we’re not shipping to Post Office Boxes (P.O. Boxes), freight forwarders, warehouses, distribution centers, airports or hotels.

We are not responsible for delays caused by carriers that may also delay delivery times.

The following may result in delayed shipping or delivery:

*Please use your shipment tracking number to confirm the delivery date of your package by visiting carrier's website or following the tracking link in the shipping confirmation email you received from Petcube.

Warranty Limitations

A current list of official resellers is provided below. Purchasing from one of these stores entails dedicated customer support and a 1 year limited warranty. Please see our warranty section for more information.

Our warranty extends to the following countries and official resellers (marketplaces/retail stores):

USA (sold by Petcube, Inc.) (sold by Petcube, Inc.)

Canada (sold by Petcube, Inc.)



Harvey Norman


David Jones

Pet supplies empire





Appliances online

Winning Appliances

Aussie Pet Doors


RSPCA PetVille South Australia

New Zealand  


Harvey Norman

Yellow Octopus

PB Tech

Return Policy

If you are unsatisfied with your purchase you can return your purchase as per the marketplace/retail store return policies.

45 Day Satisfaction Guaranteed Return Policy

In case you made your purchase through and/or through official resellers and you are unsatisfied with your purchase for any reason, you have 45 calendar days from the date of purchase to request a full refund.

To qualify for a refund, all the following conditions must be met:

Additional terms and conditions:

The time to credit your account may vary, depending on processing time. Please allow a minimum of 14 calendar days for Petcube to credit your account.

If you shipped your return to Petcube, please contact Support to obtain up-to-date return and refund information.