Thanks for your interest in the products of Petcube Inc. (“Petcube”). Petcube provides home gadgets (the “Physical Product” or “Product”).
Keep in mind that we cannot ship your Petcube order to a different country than your billing address or the mailing address on your order. Also we’re not shipping to Post Office Boxes (P.O. Boxes), freight forwarders, warehouses, distribution centers, airports or hotels.
We are not responsible for delays caused by carriers that may also delay delivery times.
The following may result in delayed shipping or delivery:
*Please use your shipment tracking number to confirm the delivery date of your package by visiting carrier's website or following the tracking link in the shipping confirmation email you received from Petcube.
A current list of official resellers is provided below. Purchasing from one of these stores entails dedicated customer support and a 1 year limited warranty. Please see our warranty section for more information.
Our warranty extends to the following countries and official resellers (marketplaces/retail stores):
Amazon US (sold by Petcube, Inc.)
Amazon CA (sold by Petcube, Inc.)
JB HI FI
Pet supplies empire
pettm_99 (on eBay)
Aussie Pet Doors
RSPCA PetVille South Australia
Telstra Corporation Limited
JB HI FI
Amazon UK (sold by Petcube, Inc.)
John Lewis & Partners
Amazon DE (sold by Petcube, Inc.)
Amazon FR (sold by Petcube, Inc.)
Amazon PL (sold by Petcube, Inc.)
If you are unsatisfied with your purchase you can return your purchase as per the marketplace/retail store return policies.
In case you made your purchase through petcube.com and/or through official resellers and you are unsatisfied with your purchase for any reason, you have 45 calendar days from the date of purchase to request a full refund.
To qualify for a refund, all the following conditions must be met:
Additional terms and conditions:
The time to credit your account may vary, depending on processing time. Please allow a minimum of 14 calendar days for Petcube to credit your account.
If you shipped your return to Petcube, please contact Support to obtain up-to-date return and refund information.