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Stuck on software update screen

If your Petcube is stuck on the software update screen for more than 4 hours and doesn't switch to white LED mode (online) it may indicate that the device needs to be updated manually. In this case, contact our support team noting the LED color on the Petcube, your username in the Petcube application and the serial number of your Petcube which is located on the package sleeve.

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