Camera is not booting and LED light is stuck in Solid Yellow state

In case your camera is not booting, displaying Solid Yellow LED light that doesn't change within 1 minute after the camera was powered up, you can perform Manual Recovery.

Recovery mode can be activated on cameras with a Firmware version starting from 6.3.8.2227: Petcube Play 2 manufactured in/after 2024, Petcube Cam 360 and upgraded Petcube Cam model.

You can refer to Camera settings → General → Version in the Petcube app to find your device’s Firmware version.

In order to start Manual Recovery, complete the following steps:

1. Power up your camera, if it isn't turned on. Wait for 60 seconds to make sure it is not booting.
2. Power OFF your camera.
3. Hold the Setup button while powering ON your camera.
4. Keep holding the button until the LED light changes state from Solid Yellow. The camera will go into Recovery mode. Now you can release the button.
5. You should receive notification about Firmware update in your mobile app. It should be finished within 20 minutes.

If you want to reset camera settings such as Wi-Fi credentials, you can perform Factory Reset:

1. Power up your camera, if it isn't turned on. Wait until LED light changes from Solid Yellow to any other state.
2. Press and hold the Setup button. The camera will play a jingle, 'Ready for setup' message and another jingle. Release the Setup button immediately after you hear the second jingle.
3. Proceed to the Petcube app and start the Setup process by pressing the Plus icon  in the top right corner of the Home screen.
4. Follow the steps on the screen.

‼️Important: if you perform Factory Reset and Manual Recovery at the same time, the camera will not be able to go online any longer.