Keep your pet healthy
and hydrated with Petcube Fountain

Is the Fountain quiet?

Yes, the Petcube Fountain operates at below 30 dB, ensuring it doesn’t disturb your home environment.

Can I use the Fountain for dogs?

The Fountain is primarily designed for cats and small dogs. Larger dogs may find the tray too small.

What happens if the water runs out?

The Fountain should never be operated without water. Running it dry may damage the pump. Ensure the tank is refilled promptly to avoid interruptions.

Is it safe to leave the Fountain running 24/7?

Yes, the Fountain is designed for continuous use. If operating on battery, ensure it’s charged when needed.

How much is shipping?

Shipping at Petcube.com varies on the delivery speed you choose. Select from Standard, Expedited, and Priority shipping options, while the exact prices will vary depending on your location and the chosen option.

What is your refund/return policy?

We offer a 45-day hassle-free money-back policy if you purchase a Petcube device through our store at Petcube.com.

Do you charge a monthly fee?

No, Petcube Fountain does not require a subscription fee. All features, including smart alerts about filter health and water tank capacity, are included without additional costs after the initial purchase.

How can I access and control my Petcube Fountain?

The Petcube Fountain can be monitored and managed through the Petcube App. Simply connect your Fountain during the setup process to access features such as reminders for filter replacement, water level alerts, and maintenance notifications, making sure your pet always has fresh and clean water.

How does the Petcube App work with the Fountain?

The Petcube app allows you to monitor the Fountain's status, track water and filter levels, and receive maintenance reminders. It also sends notifications when it’s time to refill the water or replace the filter, helping you ensure your pet always has access to fresh water.

Where should I place the Petcube Fountain?

Place the Petcube Fountain on a stable, level surface with the logo facing your pet. This ensures the motion sensor underneath the logo detects your pet to activate the water flow. Keep the Fountain indoors and away from direct sunlight or excessive heat.

Is the Petcube Fountain easy to set up?

Yes, the Petcube Fountain is simple to set up. Fully charge the device, download the Petcube App for iOS or Android, and follow the on-screen instructions to assemble and activate the Fountain. A Quick Start guide is included in every box, and customer support is available 24/7 if you need assistance.

Can I connect multiple Petcube Fountains to one account?

Yes, you can connect multiple Petcube Fountains to a single account. Open the Petcube app, tap the Plus icon in the top right corner, select "Petcube Fountain" from the list, and follow the setup instructions for each additional device.

How often should I refill the water?

The Petcube Fountain's 1.7-liter (57oz) capacity provides up to a full week of fresh water for single-pet households, ensuring worry-free hydration. In multi-pet households, refilling may be required more frequently depending on the number of pets and their water consumption. 

How often should I replace the filter?

Replace the filter once every 4 weeks to ensure optimal water quality and cleanliness.

Can I use the Fountain without the filter?

No, the filter is essential for trapping hair, sand, and other particles, as well as for water softening and removing odors.

Does the UV light run all the time?

The UV light operates automatically during the filtration cycle, ensuring the water is continuously purified without manual intervention.

Is Internet connection required to use Petcube Fountain?

No, the Petcube Fountain does not require an Internet connection, Bluetooth, or Wi-Fi to operate. While the Petcube app enhances the user experience with tracking and maintenance reminders, the Fountain functions fully on its own without the app.

Can I use a dishwasher to clean the Fountain?

Yes, the ceramic or stainless-steel upper tray is dishwasher-safe. However, the filter and base components should be cleaned by hand to avoid damage.

Is the Fountain battery-powered or does it need to be plugged in?

The Petcube Fountain is equipped with a rechargeable lithium-ion battery that lasts up to 21 days per charge. It also comes with a chew-proof USB-C cable for optional continuous operation.

How large is it? How much water does it hold?

The Petcube Fountain has dimensions of 255x121x140 mm (10.04x4.76x5.51 inches) and holds up to 1.7 liters (57 oz) of water, making it ideal for cats and small dogs.