Customer Support Specialist

Become a Customer Support Specialist at Petcube and assist pet parents worldwide by resolving their inquiries with care and expertise.

We’re seeking energetic, tech-savvy individuals with clear communication skills and fluent English to provide outstanding support and ensure an exceptional customer experience with Petcube products.

Responsibilities

• Effectively address customer inquiries via chat & email.
• Monitor and respond to feedback on social media.
• Maintain professionalism when owning customer interactions.
• Take responsibility for your work.
• Identify, document, and follow up with engineers on product bugs and features.
• Identify trends in customer requests and suggest improvements to processes and products.
• Collaborate with members of other teams.

Requirements

• Strong natural will to help other people.
• Fluency in English with no or minimal accent and clear communication skills.
• Motivation and passion for getting work done properly.
• Ability to learn quickly.
• Attention to detail.
• Discipline and a strong work ethic.
• Genuine curiosity about people and business.
• Young, trendy, and fun.

Shift

9 pm - 5 am, Kyiv Time, Sunday - Thursday

Benefits

• Great compensation package with company-wide benefits.
• Silicon Valley rooted startup environment with a sharp focus on the US market.
• Rapid professional development in a healthy corporate culture.
• Remote work.
• Health benefits.

Petcube makes the best pet cameras and software, connecting people to their pets.

Our products enable people to watch, talk to, play with, and feed pets remotely while keeping their pets safe and healthy.

If you’re interested and think you could be a great fit for this role, we encourage you to apply.