Operations Coordinator

At Petcube, we create technology to understand pets to help them live their best lives. As a leader in pet tech, we leverage data to enhance our products and services, making life better for pets and their owners. We’re looking for a highly capable and motivated Operations Coordinator to join our team full-time.

This is a hands-on, generalist operations role that touches every part of our business — from logistics and inventory to vendor onboarding, sales channel fulfillment, and administrative processes.

Requirements

• At least 2–3 years of practical experience in operations, logistics, or supply chain coordination
• Proficiency in Google Workspace (especially Sheets!), Slack, and Notion
• Comfortable with C1-level English
• Advanced Google Sheets skills (pivot tables, conditional logic, dashboards, data analysis)
• Exceptional written communication (especially vendor-facing emails and agreements)
• Confidence in reading and fixing operational parts of contracts (payment terms, Shipment and delivery clauses, RMA procedures, etc.)
• Strong data structuring and organizing skills
• Self-starter mindset — able to learn tools and build clear processes independently

Responsibilities

• Coordinate domestic & international shipments, including small parcel logistics
• Manage inbound/outbound processes with 3PLs and carriers
• Handle inventory reconciliation across warehouses and Amazon
• Maintain and update core ops reports (e.g. PO register, inventory status)
• Support vendor portals (Chewy, Petco, Target POL, etc.) and handle POs/invoices
• Participate in product & channel launches (ops side)
• Review & fix operational contract terms (shipping, payment, unit economics, RMA)
• Lead procurement and renewal of US corporate insurance policies (trial-period focus)
• Independently run routine ops tasks (daily/weekly/monthly)
• Propose and execute measurable process optimisation

Nice-to-Have Experience

• Familiarity with Amazon Seller Central (ops side: inventory, shipments, reconciliation)
• Experience using vendor portals (e.g. Target Partners Online, Costco Vendor Hub)
• Knowledge of EDI/integrations like SPS Commerce, eZcom, Flexport (Deliverr), FBM API
• Experience working with WMS platforms and 3PL warehouses
• Exposure to US corporate insurance procurement (General Liability, Workers’ Comp, etc.)
• Hands-on experience with Zapier or other automation tools — we’re especially excited if you bring deeper automation expertise than the current team!

Location & Schedule

• Full-time, remote position
• Flexible working hours
• Must be available for at least 2 hours/day overlap with both US and China time zones

Benefits

• Great compensation package with company-wide benefits
• Silicon Valley rooted startup environment with a sharp focus on the US market
• Rapid professional development in a healthy corporate culture
• Health benefits
  
  Petcube makes the best pet cameras and software, connecting people to their pets.
  Our products enable people to watch, talk to, play with, and feed pets remotely while keeping their pets safe and healthy.
  
   Ready to roll up your sleeves and build smarter ops with us? We’d love to hear from you.