Petcube Fountain Support

Yes, the ceramic or stainless-steel upper tray is dishwasher-safe. However, the filter, the water tank and base components should be cleaned by hand or in the dishwasher...

Only the initial 30 motion detections after a water tank is installed on the base will trigger the water flow. Subsequently, motion-triggered water flow will have...

No, the Petcube Fountain does not require an Internet connection, Bluetooth, or Wi-Fi to operate. While the Petcube app enhances the user experience with tracking...

Fill with water between MIN and MAXDisassemble and clean the water pipe, propeller lid, propeller, water tank, and drinking basinIf the above solutions don't work,...

Yes, you can connect multiple Petcube Fountains to a single account. Open the Petcube app, tap the Plus icon in the top right corner, select "Petcube Fountain" from...

Place the Petcube Fountain on a stable, level surface with the logo facing your pet. This ensures the motion sensor underneath the logo detects your pet to activate...

No, the filter is essential for trapping hair, sand, and other particles, as well as for water softening and removing odors.One of the reasons you need the filter...

The water tube, propeller lid, and propeller may not be installed correctly if this occurs. Remove the water tank from the power base and lift the fountain basin...

The Petcube Fountain's 1.7-liter (57oz) capacity provides up to a full week of fresh water for single-pet households, ensuring worry-free hydration. In multi-pet...

The Petcube Fountain with a rechargeable lithium-ion battery that can last up to 21 days on a single charge. Additionally, a chew-proof USB-C cable is included for...