Petcube SupportPetcube Play 2 | Petcube Bites 2The LED is pulsing yellow and doesn't turn white after setup

The LED is pulsing yellow and doesn't turn white after setup

This problem may occur if you have entered an incorrect password for your home Wi-Fi network during registration. To change it:

  1. Open the Petcube app.
  2. Go to the camera profile.
  3. Tap the 'Settings' wheel in the upper right corner.
  4. Choose 'Wi-Fi'.
  5. Find a reset pin that came with your device, find the small hole above the USB port on the left side if you're using the Petcube Bites 2 camera or at the bottom of your Petcube Play 2 device, insert the reset pin into it, hold it down for 3 seconds until the light changes to pulsing green and follow the steps on your screen.
If that doesn't help, below are a few other possible reasons this could be happening:
  • Your Petcube requires a manual firmware update. Please contact Petcube Customer Care Team for assistance.
  • Your router might be set into WEP security encryption mode, which is not supported by Petcube due to security reasons. Petcube works with newer WPA/WPA2 encryption technology that aims to provide stronger wireless data encryption than WEP. We recommend changing security encryption to WPA/WPA2, which won't require you to reconnect the devices back to the network or change your password. To access your router settings, you may either call your ISP or look at the bottom of your router, it usually has the login and password for the router settings, or call Petcube Customer Care Team for assistance.
  • Your router may have some security settings such as a firewall or MAC address filtering that don't allow Petcube to connect to the Internet. Call your ISP or Petcube Customer Care Team for assistance.
  • You have a WPS pin on your router, which works like a secondary Wi-Fi password that is not supported by Petcube due to security reasons as it is considered to be a vulnerability on the network. You may call your ISP or Petcube Customer Care team to resolve this.
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