Petcube SupportPetcube CareWhat is Petcube Care Membership

What is Petcube Care Membership

Petcube Care is an optional subscription service that adds features to a Petcube camera and gives owners additional peace of mind when it comes to their pets and their property.

  • EXTENDED VIDEO HISTORY: Depending on the subscription plan, Petcube Care provides Petcube users with access to extended cloud-based video history for 3 or 90 days, longer 30-second video clips, 10 or unlimited video downloads, smart alerts, and a 2-year device warranty.
  • SMART ALERTS: Get real-time alerts about potentially dangerous events, with audio recognition of barking and meowing, and the ability to tell the difference between pets and people. Read more
  • MULTI-CAMERA SUPPORT: If you own multiple Petcube cameras and want to have Petcube Care cloud video history on all of them, you can subscribe to Premium Petcube Care plan to easily cover unlimited devices with 90 days of video history as well as get access to all other Premium features across all your connected Petcube cams. Read more
  • VIDEO DOWNLOADS: Save the recorded videos from the interactive timeline in the app and share instantly with friends and family, or on your favorite social networks. Read more
  • SMART VIDEO FILTERS: Only review the most important videos in the timeline and hide the rest. Set up filters by action, sounds, bark, meow, pet or human.
  • 30+ PET CARE PERKS: Petcube Care also unlocks exclusive offers from our 30+ top partner brands, worth hundreds of dollars in savings, including on pet medical insurance, pet sitting and walking, vet consultations, audio-visual entertainment for pets, and pet products.
  • 2-YEAR WARRANTY

What is Petcube Care subscription price?

To fit the needs of pet owners of all stripes Petcube Care offers two different subscription plans, Optimal (starting as low as $3.99/month) and Premium ($8.25/month). Read more about the prices here.

What are partner benefits on pet care?

With membership in Petcube Care, Petcube camera owners will continue to enjoy 24/7 video recording, 30 second video clips, and the 2-year device warranty. Subscriptions now also include members-only perks from some of the best pet care services available for pet medical insurance, pet sitting and walking, vet consultations, audio-visual entertainment for pets, and pet products. Please view the Petcube Care webpage or login to your Petcube account for the current, full list of benefits.

I live outside the US. Am I eligible for partner benefits?

Partner benefits are available only in the countries where its products and services are available. Our offer for free trial subscription to RelaxMyDog is available worldwide. Our offers for 30% off Basepaws CAT DNA test kit, and 40-50% off CanvasPop wall art and pillows ship worldwide.

Do I need to purchase a Petcube Care membership subscription for my Petcube camera to work?

No! Your Petcube camera will work right out of the box! Petcube Care membership is optional and provides an extended video history recording to 3 or 90 days, access to longer 30 second video clips, an extended 2-year warranty and partner benefits that can save you hundreds of dollars on pet care. Without a subscription, all Petcube camera owners will get sound and motion-triggered notifications but no video history.

What if I have more than one Petcube camera?

Purchase Premium plan once and add as many cameras on your account as you want without having to purchase another subscription on any additional camera on your account. One Premium subscription works across all of your devices.

Do I get access to Petcube Care membership benefits during the free trial?

Your membership benefits will be accessible after your free trial ends. If you have an extended trial due to a promotion or other purpose, your benefits will kick in after the standard trial period is over.

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