Petcube Care Support

Petcube Care is an optional subscription service that adds features to a Petcube camera and gives owners additional peace of mind when it comes to their pets and...

In order to cancel your Petcube Care subscription you need to open Petcube app, go to camera profile on which you wish to cancel the subscription, tap the ‘Settings’...

It's very easy to access your video history with Petcube Care! Launch the Petcube App on your phone and today's videos will populate automatically on your...

Currently, video recording length can be no longer than 30 secs. So, for instance, if there's a motion that lasts for 2 minutes 15 seconds, the app will cut...

There are two modes in Petcube Care: Awake and Sleep. To change between the settings, open Petcube app, go to the camera profile in Home menu if you use Android...

Petcube Care's video history feature is turned on by default. To deactivate it open Petcube app, go to the camera profile in Home menu if you use Android or...

At the moment, separate Petcube Care subscriptions are required for each Petcube camera. Without Petcube Care subscription, Petcube users can only have access to...

1. What are Smart Alerts & How do they work? Smart alerts bring AI-powered recognition technology to the pet space. Your Petcube camera will be able to give you...

To fit the needs of pet owners of all stripes, Petcube Care offers two different subscription plans, Optimal and Premium. Choose a monthly or annual rate: Optimal...

If you need to add or update your payment information for Petcube Care service, log in with your Petcube account at https://petcube.com/ by clicking on the Home...