Petcube SupportSearch results

200 results found

Petcube Cam
How to find Petcube's MAC address

In case you are using MAC filtering on your router you will need to specify Petcube's MAC address in order to setup your Petcube. You can locate your Petcube's...

Petcube Care
What is Petcube Care Geofence?

Petcube Care Geofence is a new feature inside Petcube Care subscription product. Geofence notifies Petcube users to turn Petcube Care video subscription service...

#
Petcube Bites 2 Lite
Bites 2 Lite Android Setup Guide
#
Petcube Bites 2 Lite
Bites 2 Lite iOS Setup Guide
Petcube Cam
Petcube Bites 2 Lite
Audio doesn’t work

Please check if the upload speed of your internet is more than 2mbps. If it is less than 2 mbps the microphone feature can be affected. Also, Petcube requires...

#
Petcube Cam
Cam iOS Setup Guide
#
Petcube Cam
Cam Android Setup Guide
Petcube Cam
Petcube Bites 2 Lite
Bad live stream quality

The root cause of this issue might be due to the insufficient connection your cube is receiving from the router. This might be caused by a very low UPLOAD speed. Petcube...

Petcube Cam
Petcube Bites 2 Lite
Why does a red LED light appear in the evening?

The red LED light you see is an infrared light for night vision indicating that your night vision is currently ON. Petcube comes with an infrared sensor capable...

Petcube Care
How to redeem a Petcube Care coupon

In order to redeem the Petcube Care subscription, you need a few components:Active Petcube accountActivated Petcube deviceCoupon (or "promotional code") eligible...

Still need help? Our Support Team is here for you.

Need more help? Contact Petcube Support