Petcube SupportEmergency FundHow will a vet clinic receive a payment covered by Emergency Fund?

How will a vet clinic receive a payment covered by Emergency Fund?

Emergency Fund by Petcube isn't a typical pet insurance product, and we operate a little differently. A $3,000 Emergency Fund is included in each monthly membership for life-threatening emergencies involving domestic cats and dogs. We provide a direct payment to your office or clinic in the event of a covered emergency. Our Administrative Team processes these payments over the phone on behalf of our mutual client.

We strive to provide payment, up to the emergency fund maximum, in the time it takes your clinic to finish the emergency treatment. Despite the fact that we don't have a deductible or copay, Emergency Fund by Petcube requires members to make any deposits necessary by your practice up front. Once the final invoice is prepared, our Administrative Team will remit payment, including the initial deposit (if applicable).

To verify the Emergency Fund has been activated and payment will be remitted at the time of discharge, please contact our Administrative Team at +1-833-672-0026 with the pet owner's first and last name as well as their pet's name.

Once the final invoice is available, please email a copy of that invoice to emergency.fund@petcube.com and call +1-833-672-0026 to process payment.

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