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      Unlimited telehealth and $3,000 for emergencies

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Emergency Fund Support

All the topics and how-to videos you need for Emergency Fund

Popular questions
How can I chat with a vet?

You can talk to one of our experienced veterinarians for any concerns you have with your pet. They're here for you 24 hours a day. To speak with a vet, sign in...

Is Emergency Fund by Petcube a pet insurance?

No, Emergency Fund by Petcube is not pet insurance; it's a membership that protects you from pet emergencies when you need it most. Emergency Fund by Petcube...

How does Emergency Fund work?

If you need to access the Emergency Fund, please follow these instructions: Start a chat with a vet on the Emergency Fund tab. When the vet assistant asks how...

What does Emergency Fund cover?

The Emergency Fund by Petcube covers unexpected vet emergencies so you don't have to deal with financial stress in an already stressful situation. An emergency is...

Does Emergency Fund cover a vet clinic’s upfront deposit?

Many veterinary services and clinics request a deposit from pet owners at the time of admission. We understand that the deposit required and amount is determined...

Emergency Fund by Petcube: Rules and Regulations

Please, find here the terms and conditions you should be aware of before using Emergency Fund. They are also available as part of Petcube’s Terms of Use (section...

How long does a payment to a vet clinic take?

At Petcube, we understand that veterinary offices often have strict payment processes and protocols in place. Emergency Fund by Petcube isn't a traditional pet insurance...

Does my pet’s issue qualify for the funds coverage?

If you believe your pet is experiencing an emergency and need immediate medical attention, you must first contact with one of our veterinarians before using your...

How do I know if the vet will accept Emergency Fund?

Emergency Fund by Petcube isn't an ordinary pet insurance. Traditional pet insurance requires pet owners to pay out of pocket and then submit a claim for reimbursement....

How long do the funds stay available after activation?

After being referred by our veterinarians, your Emergency Fund is available at your preferred clinic for a maximum of 4 hours. The 4-hour limit is in place...

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