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Emergency Fund Support

All the topics and how-to videos you need for Emergency Fund

Popular questions
How much money will be accessible in case of emergency?

Your Emergency Fund will cover up to $3,000 in vet expenses. This is only accessible to you once a year. If your vet cost is less than $3,000, you will not be reimbursed...

How does Emergency Fund work?

If you need to access the Emergency Fund, please follow these instructions:

  1. Start a chat with a vet on the Emergency Fund tab.
  2. When the vet assistant...

How long does a payment to a vet clinic take?

At Petcube, we understand that veterinary offices often have strict payment processes and protocols in place. Emergency Fund by Petcube isn't a traditional pet insurance...

How will a vet clinic receive a payment covered by Emergency Fund?

Emergency Fund by Petcube isn't a typical pet insurance product, and we operate a little differently. $3,000 Emergency Fund is included in each monthly membership...

Does Emergency Fund cover a vet clinic’s upfront deposit?

Many veterinary services and clinics request a deposit from pet owners at the time of admission. We understand that the deposit required and amount is determined...

How can I chat with a vet?

You can talk to one of our experienced veterinarians for any concerns you have with your pet. They're here for you 24 hours a day. To speak with a vet, sign in...

How do I know if the vet will accept Emergency Fund?

Emergency Fund by Petcube isn't an ordinary pet insurance. Traditional pet insurance requires pet owners to pay out of pocket and then submit a claim for reimbursement....

Why is video required to activate the funds?

If you believe you are experiencing an emergency, you must send a video clip of your pet in order for the issue to be considered for the Emergency Fund. This requirement...

Are the funds available after subscription cancellation?

Unfortunately, no. Your Emergency Fund will only be available if you make consistent monthly payments to your Emergency Fund membership. If you cancel your Emergency...

Emergency Fund by Petcube: Rules and Regulations

Please, find here the terms and conditions you should be aware of before using Emergency Fund. They are also available as part of Petcube’s Terms of Use (section...

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