Petcube Fountain Support

The Petcube Fountain can be monitored and managed through the Petcube App. Simply connect your Fountain during the setup process to access features such as reminders...

No, the Petcube Fountain does not require an Internet connection, Bluetooth, or Wi-Fi to operate. While the Petcube app enhances the user experience with tracking...

Yes, the Petcube Fountain operates at below 30 dB, ensuring it doesn’t disturb your home environment.

The UV light operates automatically during the filtration cycle, ensuring the water is continuously purified without manual intervention. UVC process starts automatically...

The water tube, propeller lid, and propeller may not be installed correctly if this occurs. Remove the water tank from the power base and lift the fountain basin...

The water flow will stop automatically for safety reasons when the water level in the tank drops below the low water level line. Fountian will start blinking red...

Only the initial 30 motion detections after a water tank is installed on the base will trigger the water flow. Subsequently, motion-triggered water flow will have...

The water flow from the spout slows down gradually as the water level in the tank drops. The normal flow rate is restored after refilling the tank.

Replace the filter once every 4 weeks to ensure optimal water quality and cleanliness. You can purchase the filters through Petcube app.

The Fountain is primarily designed for cats and small dogs. Larger dogs may find the tray too small.