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Audio doesn’t work

Please check if the upload speed of your internet is more than 2mbps. If it is less than 2 mbps the microphone feature can be affected.

Also, Petcube app requires access to the microphone on your mobile device. To grant access to it, open the ‘Settings’ menu on your phone, then go to ‘Privacy’ and then ‘Microphone,’ and make sure you have allowed the Petcube App to use your phone’s mic.

Also, kindly double-check the following settings:

  • the silent mode is disabled on the mobile device
  • volume is up on the mobile device
  • livestream is open in Landscape Mode
  • sound is enabled in the live stream settings (settings icon in the top right corner)

If you still cannot hear or talk to your pet, please contact our support department by starting a chat or email us at

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