Petcube Cam Support

If during setup the LED light on the camera is blinking yellow and you hear the message saying “Cannot find the specified network name” or see the screen saying...

During the setup, Petcube app will auto generate the QR code with your network information that needs to be scanned by the Petcube Cam’s lens. Make sure the protective...

Start by downloading and installing the Petcube app to your phone either from the App Store or from the Google Play store. Petcube app requires iOS 11 or greater...

This problem can occur if you are trying to connect your Petcube to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube Bites 2 Lite,...

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

In case your camera is displayed as offline in the app, and you cannot access the live stream while LED is blinking blue/yellow, when you know for a fact that...

If you are not using Petcube Care cloud-based video storage service, the Petcube App can send push notifications to your smartphone whenever motion or sound is detected...

Please check if the upload speed of your internet is more than 2mbps. If it is less than 2 mbps the microphone feature can be affected. Also, Petcube requires...

In case you are using MAC filtering on your router you will need to specify Petcube's MAC address in order to setup your Petcube. You can locate your Petcube's...

The root cause of this issue might be due to the insufficient connection your cube is receiving from the router. This might be caused by a very low UPLOAD speed. Petcube...