Petcube Cam Support

If during setup the LED light on the camera is blinking yellow and you hear the message saying “Cannot find the specified network name” or see the screen saying...

Start by downloading and installing the Petcube app to your phone either from the App Store or from the Google Play store. Petcube app requires iOS 11 or greater...

During the setup, Petcube app will auto generate the QR code with your network information that needs to be scanned by the Petcube Cam’s lens. Make sure the protective...

This problem can occur if you are trying to connect your Petcube to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube Bites 2 Lite,...

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

In case your camera is displayed as offline in the app, and you cannot access the live stream while LED is blinking blue/yellow, when you know for a fact that...

To attract your pet's attention and be aware of when someone connects to your Petcube in accordance with your sharing settings, at the start of every call your Petcube...

The red LED light you see is an infrared light for night vision indicating that your night vision is currently ON. Petcube comes with an infrared sensor capable...

In case your camera is not booting, displaying Solid Yellow LED light that doesn't change within 1 minute after the camera was powered up, you can perform Manual...

At Petcube we deeply care about our customers' security. Our engineers continuously improve devices and services protecting your data and your peace of mind.The...