Petcube SupportPetcube BitesPetcube Bites cannot be found by setup

Petcube Bites cannot be found by setup

In case you are having a problem setting up your Petcube via Bluetooth, there’s an alternative setup approach we suggest to try. Follow the steps below to set up your device via Wi-Fi access point: Power your Petcube Camera off and back on and start the setup process over again. Keep in mind that when you first power on your Petcube camera it glows solid yellow for up to a minute (although it may look light green) so wait 1 minute until it starts blinking green. If it doesn’t start blinking, take a reset pin that came with your Petcube, find a reset pin that came with your Petcube, find the small hole below the USB port on the left side of the Petcube Bites, insert the reset pin into it and hold it down for 3 seconds until it changes to green.

  • If you’re using an iOS device: open Petcube application, go to 'Home' tab and select 'connect your device', select Petcube Camera in the list of options instead of Petcube Bites. Follow the steps on the screen. On step 3, open 'Settings' on your phone, go to 'Wi-Fi settings', connect to Petcube Bites Wi-Fi and return to the Petcube app. Wait for the app to exchange data with the Petcube and scan for available Wi-Fi networks, then select your home Wi-Fi network from the list, put in your network password and hit 'Join'. If you don't see your home network on the list or if you're using a hidden network, connect to your home Wi-Fi by entering the name of your network and password manually and then hit 'Join' (keep in mind that it is case sensitive). Once the LED light on your Petcube Camera changes to solid white, you are ready to play with your Petcube Camera.

  • If you’re using an Android device, open 'Settings' on your phone and temporarily disable cellular data (mobile data) so that you are only using Wi-Fi during setup. Then open Petcube application, go to 'Home' tab and select 'connect your device', then tap and hold down your finger on the Petcube Bites icon on the next step for about 10-15 seconds until it takes you to the next step (make sure you don’t move your finger while you’re holding it down). Now, slide left to step 2 in the Petcube app and make sure the light on the camera blinking green. Slide left again to step 3 in the Petcube app and press 'Connect to Petcube network'. Wait for the app to exchange data with the Petcube Camera and scan for available Wi-Fi networks, then select your home Wi-Fi network from the list, put in your network password and hit 'Connect'. If you don't see your home network on the list or if you're using a hidden network, connect to your home Wi-Fi by pressing 'Connect manually', then enter your network name and password and hit 'Connect' (keep in mind that it is case sensitive). Once the LED light on your Petcube Camera changes to solid white, you are ready to play with your Petcube Camera.

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