Petcube Bites Support

This problem can occur if you are trying to connect your Petcube to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube Bites 2 Lite,...

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

When you plug in your Petcube before starting the registration process, it should glow solid yellow for a minute (although it may look light green). Wait up to...

Petcube Bites camera is compatible with a variety of dog and cat treats brands. We recommend crunchy treats with dimensions of 1 inch or less. Treats should be...

If you cannot connect to your Petcube from your mobile phone, make sure that the LED light on the front of your Petcube is steady white. If the LED light on the...

If you get this error message, firstly, make sure you have Internet access on your wi-fi by trying to open a few websites on a few devices. If you have Internet...

You may see this message when there Petcube cannot receive the IP address automatically using DHCP. Normally, the router should assign the IP address to your Petcube...

If Petcube app is showing the 'Incorrect Wi-Fi password' error message after the setup, here are a few possible reasons behind that: Case sensitivity: check the...

At the moment, Petcube application is available for Android and iOS devices only. We are always looking for ways to make our products easier to use. For now, mobile...

If you successfully registered your Petcube and the LED light on it glows white, go to the camera profile in your iOS app or to the 'Home' tab in your Android app...