Petcube SupportPetcube CamUsing QR code to setup your Petcube Cam

Using QR code to setup your Petcube Cam

During the setup, Petcube app will auto generate the QR code that needs to be scanned by the Petcube Cam’s lens.

Make sure the protective film is removed and the lens is clean, increase the brightness on your phone and hold it down steady facing the camera lens at a 5-inch distance until you hear "QR code scanned". Check the box saying “I heard QR code scanned”, tap next and wait until you see the screen saying “Setup complete”.

If QR code cannot be scanned, try a few tips below:

  • Make sure to hold both devices steadily facing each other at 5-inch distance
  • Move any device slightly away, then hold it down steady again
  • Avoid any screen reflections towards the lens by tilting the camera if necessary
  • Only use a phone that has no scratches or cracks on the display
  • Start the setup over

Was this article helpful?

Help us improve our Support Center