Petcube SupportEmergency FundWhat does Emergency Fund cover?

What does Emergency Fund cover?

The Emergency Fund by Petcube covers unexpected vet emergencies so you don't have to deal with financial stress in an already stressful situation. An emergency is considered any serious, unexpected, and life-threatening situation requiring immediate medical attention.

Common emergencies include:

  • Toxic Ingestion
  • Choking & Difficulty Breathing
  • Severe Blockages
  • Severe Internal & External Injuries

Through our chat, our skilled and experienced team of veterinarians will assess your pet. You must submit a video clip of your pet at the time of chatting with our veterinarians in order for us to identify the urgency. Ultimately, our veterinarians will decide if your pet need emergency care and is eligible for the Emergency Fund. Each scenario and pet is unique, and defining the vet emergency is strongly influenced by factors such as breed, age, weight, and other factors. If your pet has been admitted before contacting one of our veterinarians for money, you will not be eligible for the Emergency Fund.

Pre-existing conditions

In the case of an emergency, all pets are covered, even if the emergency is related to a pre-existing condition. The fund cannot be used to pay for a planned operation or an appointment related to an issue.

Our vets will determine whether your situation qualifies for the Emergency Fund based on the conditions stated below. Emergency Fund by Petcube only covers option 1: LIFE-THREATENING EMERGENCY.

  1. LIFE-THREATENING EMERGENCY - Must seek emergency vet care immediately and leave for help now - COVERED
  2. CRITICAL - Highly recommended that the pet be seen within 24 hours - NOT COVERED
  3. URGENT - The pet owner can make the next available appointment with their Vet (within 3 days) - NOT COVERED
  4. NON-URGENT - May need to see a vet at some point in the future - NOT COVERED
  5. NO ACTION REQUIRED - Situation resolved - NOT COVERED

Excluded From Coverage

  • Vaccinations.
  • Deworming.
  • Non-life-threatening emergencies.
  • Routine check-ups.
  • X-rays or ultrasounds unrelated to an emergency approved by our vets.
  • Prescription medications unrelated to an emergency approved by our vets.
  • Dental cleaning and routine procedures related to oral health.
  • Non-emergency surgeries.
  • Follow-up appointments for emergency care.
  • Secondary issues unrelated to an emergency approved by our vets.
  • Pre-existing conditions unrelated to an emergency approved by our vets.
  • Any other medical procedure unrelated to an emergency approved by our vets.
  • Emergencies associated with breeding or pregnancy issues.

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