Petcube SupportPetcube Bites | Petcube Play | Petcube CameraLED light doesn't turn pulsing green

LED light doesn't turn pulsing green

When you plug in your Petcube before starting the registration process, it should glow solid yellow for a minute (although it may look light green). Wait up to 1 minute until it starts pulsing green. In case the light on the device doesn't start blinking and remains a solid color, follow the steps below:

  1. Power up your Petcube device and wait at least 2 minutes for the camera to boot. Keep in mind that the light on the camera may not start blinking.
  2. Hold down the start button for 3 seconds and release it even though the light on the device won't change its status (it will not start blinking or change the color).
  3. Follow the setup steps in the Petcube app and see if it works.
  4. If you are using an Android device and you get a screen saying 'Almost done', you will need to follow the steps again, meaning, you will need to hold down the Start button on the back for 3 seconds again and the light on the camera may still remain a solid color.

In case it doesn't help, please contact our support team and we'll be happy to help.

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