Petcube SupportPetcube CameraPetcube is stuck on 'Obtaining Petcube data'

Petcube is stuck on 'Obtaining Petcube data'

If youre stuck on the 'Obtaining Petcube data' screen, quit the setup process, go to 'Settings' on your phone and disable the cellular data (mobile data). Open Petcube app and start the setup process over again. In case you see the 'Obtaining Petcube data' screen again for more than 2 minutes, do not close the Petcube app, but open the Wi-Fi settings on your phone, connect to 'Petcube' network manually, and return to Petcube app.

This problem may occur when your mobile device doesn't allow you to connect to networks with limited Internet access. Check your Wi-Fi settings and disable any features that might prevent you from connecting to networks with limited Internet access.

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