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Petcube Bites 2 Support

All the topics and how-to videos you need for Petcube Bites 2

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Download user guide
Sharing access to your Petcube camera

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

Treat recommendations

Petcube Bites camera is compatible with a variety of dog and cat treats brands. We recommend crunchy treats with dimensions of 1 inch or less. Treats should be...

I can't connect to my Petcube / Petcube is offline in the app

If you cannot connect to your Petcube from your mobile phone, make sure that the LED light on the front of your Petcube is steady white. If the LED light on the...

Is there a desktop or a web application

At the moment, Petcube application is available for Android and iOS devices only. We are always looking for ways to make our products easier to use. For now, mobile...

What level of security does Petcube provide

At Petcube we deeply care about our customers' security. Our engineers continuously improve devices and services protecting your data and your peace of mind.The...

Flinging Treats with your Petcube Bites Device

To fling treats, use the bone icon in the bottom left corner of the app while in play mode (landscape orientation during live stream), then hold down the...

Resetting user account password

If you forgot your password: Open the Petcube app on your mobile device. Tap 'Log In' at the bottom of the screen (fig 4.21.1). Tap 'Forgot password' (fig 4.21.2). Enter...

No sound comes out of my Petcube

For the two-way audio to work, Petcube requires access to the microphone on your mobile device. To grant access to it, open the 'Settings' menu on your phone, then...

What is Amazon Alexa

Alexa is a smart voice-enabled personal assistant developed by Amazon. It was first used in Amazon’s Echo and Echo Dot devices and is now available in a range of...

Will I be able to connect to Petcube if I'm travelling overseas

Absolutely. As long as your mobile device and the Petcube camera are both connected to the Internet, you can play with your pet through Petcube from anywhere in...

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