Petcube SupportPetcube Bites | Petcube Play | Petcube CameraI can't connect to my Petcube / Petcube is offline in the app

I can't connect to my Petcube / Petcube is offline in the app

If you cannot connect to your Petcube from your smartphone, try the following:

  • Make sure that the LED light on the front of your Petcube is steady white.
  • If the LED light on the front of your Petcube isn't steady white, see 'LED light notifications' to determine the issue.
  • If your network is secured with a firewall or proxy, please make sure it isn't blocking the Petcube.
  • Unplug and plug your Petcube back in to reboot it. Keep in mind that some connection issues may be caused by poor Wi-Fi signal strength at your home, which can depend on the router range, distance to the router and obstacles in the way from the camera to the router, such as walls or radio frequency interferences, i.e. cordless phones, microwaves, etc. If you are still having an issue with your Petcube being offline, contact our support team for further investigation.

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