Petcube Bites 2 Support

The LED light on the front of your Petcube tells you about its status. Steady Green — If you just powered your Petcube up, it will show this color while...

If you have a problem with your Petcube and need to reset it, follow these easy steps: First, if you have previously set up your Petcube:

1. Open the Petcube...

If a treat gets jammed in the container, you'll get a notification via the Petcube App. You can dislodge the treat by removing it or shaking the container to...

In case the Petcube app is showing an error message that says your Petcube Bites has no treats despite the container being filled with treats, simply ignore this...

This may happen if you’re using a hidden Wi-Fi network. If you have a hidden network, you will be prompted to enter your network SSID and password manually. If...

If during the setup you're getting an 'Oh Bummer' error message, turn your Petcube off and back on, wait up to 1 minute until it boots up and starts...

Slowly flashing orange LED light normally means that the device was connected to your wi-fi router but the router doesn't allow the Petcube to connect to the...

If you get this error message, firstly, make sure you have Internet access on your wi-fi by trying to open a few websites on a few devices. If you have Internet...

You may see this message when there Petcube cannot receive the IP address automatically using DHCP. Normally, the router should assign the IP address to your Petcube...

This problem may occur if you have entered an incorrect password for your home Wi-Fi network during registration. To change it:

1. Open the Petcube app.
2. Go...