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Petcube Play 2 Support

All the topics and how-to videos you need for Petcube Play 2

Popular questions
About Petcube
Getting started
Troubleshooting
Amazon Alexa
Download user guide
I can't connect to my Petcube / Petcube is offline in the app

If you cannot connect to your Petcube from your mobile phone, make sure that the LED light on the front of your Petcube is steady white. If the LED light on the...

Sharing access to your Petcube camera

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

What is Amazon Alexa

Alexa is a smart voice-enabled personal assistant developed by Amazon. It was first used in Amazon’s Echo and Echo Dot devices and is now available in a range of...

How to setup Amazon Alexa

To install Alexa, press Amazon Alexa button below the Play icon in the center (fig 5.2.1) and tap ‘Get started’ below (fig 5.2.2). Log in with your Amazon account...

Petcube Play 2 or Petcube Bites 2 can’t establish the cloud connection / No Internet connection

If you get this error message, firstly, make sure you have Internet access on your wi-fi by trying to open a few websites on a few devices. If you have Internet...

What level of security does Petcube provide

At Petcube we deeply care about our customers' security. Our engineers continuously improve devices and services protecting your data and your peace of mind.The...

Amazon Alexa voice commands on Petcube Play 2

After you’ve downloaded and installed the skill, use the following voice commands with Alexa on your Petcube Play camera: Alexa, ask Petcube to play with [your...

Is there a desktop or a web application

At the moment, Petcube application is available for Android and iOS devices only. We are always looking for ways to make our products easier to use. For now, mobile...

Using Zoom feature

Petcube app now comes with the 3x (Petcube Camera, Petcube Play and Petcube Bites) or 4x (Petcube Play 2 and Petcube Bites 2) digital zoom feature. Just connect...

Where to place your Petcube Play or Petcube Camera

Consider placing Petcube in a location that allows for maximum coverage through the camera's 138° (Petcube Camera and Petcube Play) or 160° (Petcube Play 2) wide...

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Your Care Premium plan covers new cameras

We have noticed that your cart included Care plan for your newly ordered cameras. However, your account already has Care Premium plan which covers unlimited number of cameras. So we automatically removed Care and you were not charged for it. Thank you for your purchase, and let the new cameras serve you well!