Petcube Play 2 Support

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

If you cannot connect to your Petcube from your mobile phone, make sure that the LED light on the front of your Petcube is steady white. If the LED light on the...

To attract your pet's attention and be aware of when someone connects to your Petcube in accordance with your sharing settings, at the start of every call your Petcube...

At Petcube we deeply care about our customers' security. Our engineers continuously improve devices and services protecting your data and your peace of mind.The...

If your Petcube is powered on but no LED light on your Petcube camera is showing, try unplugging it and plugging it back into the power source. Make sure that you...

Slowly flashing orange LED light normally means that the device was connected to your wi-fi router but the router doesn't allow the Petcube to connect to the...

The LED light on the front of your Petcube tells you about its status. Steady Green — If you just powered your Petcube up, it will show this color while...

If you get this error message, firstly, make sure you have Internet access on your wi-fi by trying to open a few websites on a few devices. If you have Internet...

In case you are having a problem setting up your Petcube via Bluetooth, there’s an alternative setup approach we suggest to try. Follow the steps below to set up...

Like with most video streaming services and products, video quality is often affected by router performance and/or your Internet connection. This can be improved...