Petcube GPS Tracker Support

If you aren’t receiving regular position updates or are unable to use live tracking reliably, this indicates the tracker is having difficulties connecting to cell...

Your tracker should report positions that are accurate to around 10 meters when outside with a clear line of sight to the sky. We are committed to making sure all...

To receive app commands and push location updates, Tracker visits Petcube servers every so often. This time varies depending on the frequency of the updates you...

We recommend to fully charge the Petcube Tracker device before its first use. Petcube Tracker comes with the USB magnetic charger. 5V adapters with an output...

Would you like to be alerted when your pet either leaves or enters a certain area, such as your home or a local park? If so, you can set up a Virtual Fence, which...

Petcube Tracker requires an active paid subscription to operate. Device continuously sends and receives GPS position data via local cellular networks, allowing you...

Tracker is always ON by default, as long as battery life allows. Tracker always turns ON after you disconnect it from the charger. To turn Petcube Tracker OFF,...

In case Petcube Tracker is ON, pressing the side button once will show you it’s status: Green light indicates that tracker is connected to a cellular network...

Petcube Tracker features both an LED light and a buzzer sound, which can be used alongside tracking to help you locate your pet in situations where they might not...

You can significantly boost the battery life of your tracker by providing the name of trusted WiFi network, such as your home or work WiFi. You can set up...