Cam Offline?

In case your Cam is displayed as offline in the app, and you cannot access the live stream while Cam is blinking blue/yellow, when you know for a fact that internet connection and WiFi is available at home, then something on the network might have changed and you need to re-setup your Cam.  

To get your Petcube Cam up and running again you will need to set Cam up and connect it to your account anew. Follow these steps to do so (Please bear in mind that Petcube Cam only supports 2.4Ghz WiFi network band):

  1. Power up your Petcube Cam, wait for it to start blinking.
  2. Press the setup button at the bottom of the camera until you hear a short jingle and a message saying “Ready to Connect”.
  3. Open the Petcube app, go to the ‘Home’ tab, select ‘connect your device’, pick your Petcube from the list of options and follow the steps on the screen.

For convenience you can remove the old Cam registration from the app by going into old Cam settings and choosing the “Disconnect Camera” option:

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