Petcube SupportPetcube Play 2 | Petcube Bites 2 | Petcube Play | Petcube Bites | Petcube CameraPoor video quality or poor network conditions

Poor video quality or poor network conditions

Like with most video streaming services and products, video quality is often affected by router performance and/or your Internet connection. This can be improved if you place Petcube closer to your home Wi-Fi router or by arranging it so there aren’t any obstacles between it and your router (i.e. walls, floors, etc.).

Petcube also requires at least a 1 Mbps Internet connection upload and download speed (2 Mbps is recommended). If your Internet connection speed is less than 1 Mbps, we recommend upgrading for the best experience and highest video quality. To check your Internet speed, we recommend performing a free online speed test. If you are not getting the full speed you subscribed for, contact your Internet Service Provider.

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