Petcube SupportPetcube Bites | Petcube Play | Petcube CameraPoor video quality or poor network conditions

Poor video quality or poor network conditions

Video quality is often impacted by router performance. It can improve by placing Petcube closer to your home Wi-Fi router (but not to close because the signal can get oversaturated) or by arranging it so there are not any obstacles between the Petcube and your router (i.e. walls, floors, electronic devices such as microwaves, fridge etc).

For best results, Petcube also requires at least 1 Mbps (2 Mbps is recommended) Internet connection upload and download speed. If your Internet connection speed is less than 1 Mbps, we recommend upgrading for the best experience and highest video quality. To check your internet speed, we recommend performing a free online speed test. If you are not getting the full speed you subscribed for, contact your Internet Service Provider.

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