Petcube SupportPetcube Bites | Petcube Play | Petcube CameraI don't see my home Wi-Fi network

I don't see my home Wi-Fi network

You may not see your wi-fi network if are trying to connect your Petcube to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube doesn't work with 5GHz networks, but since most routers support both 5GHz and 2.4GHz channels at the same time, you should not have any problem adding the 2.4GHz channel. If you need assistance with adding the 2.4GHz channel, you may contact your local ISP or Petcube support team and we'll be happy to help!

If you have a hidden network, you will be prompted to enter your network SSID and password manually. If you use an unhidden 2.4GHz network but it still doesn't show up in the list of options, turn your Petcube off and back on, wait up to 1 minute until it boots up and starts blinking and start the setup process over again.

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