Troubleshooting32 articles

Petcube Camera goes offline / network connectivity issue

Please note some cases of connectivity issues may be caused by poor Wi-Fi signal strength in your home, which depends on the distance to the router and obstacles...

Stuck on software update screen

If your Petcube Camera is stuck on the software update screen for more than 4 hours and doesn't switch to white LED mode (online) it may indicate that the device...

MAC address filtering

If your router uses MAC filtering you need to temporarily disable it to find the MAC address of your own Petcube Camera. This can be viewed in the list of connected...

Laser is not precise

Since the initial position of the laser may be changed during transportation, the accuracy may be affected. In this case we recommend using laser calibration feature...

No Wi-Fi network shows up during the setup

I If you have an empty list of available Wi-Fi networks in the Petcube app when you need to select your home Wi-Fi, please contact us at support@petcube.com to determine...

I have a firewall on my network. What ports do I need to open for Petcube?

If you have a firewall, please open the following ports: 1. TCP 32000; 2. UDP range from 7000 to 7500.

Tech support phone line number

You can reach our 24/7 technical support line at 1-844-74-PCUBE or 1-844-747-2823. Toll-free within US and Canada.

I don’t see my home Wi-Fi network

This problem may occur in case you are trying to connect your Petcube Camera to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube...

Internet Required

No worries if you received ‘Internet required’ error message. Minimize the Petcube app (do not close it), go to Wi-Fi Settings on your phone and connect to the usual...

Petcube is linked to another account

If you need to register a Petcube camera to a different account, simply delete the camera from the account it is currently registered to. Open Petcube application,...