Petcube Play 2 Support

The LED light on the front of your Petcube tells you about its status. Steady Green — If you just powered your Petcube up, it will show this color while...

If you have a problem with your Petcube and need to reset it, follow these easy steps: First, if you have previously set up your Petcube: Open the Petcube app. Go...

This may happen if you’re using a hidden Wi-Fi network. If you have a hidden network, you will be prompted to enter your network SSID and password manually. If...

If during the setup you're getting an 'Oh Bummer' error message, turn your Petcube off and back on, wait up to 1 minute until it boots up and starts...

Slowly flashing orange LED light normally means that the device was connected to your wi-fi router but the router doesn't allow the Petcube to connect to the...

If you get this error message, firstly, make sure you have Internet access on your wi-fi by trying to open a few websites on a few devices. If you have Internet...

You may see this message when there Petcube cannot receive the IP address automatically using DHCP. Normally, the router should assign the IP address to your Petcube...

This problem may occur if you have entered an incorrect password for your home Wi-Fi network during registration. To change it: Open the Petcube app. Go to...

If Petcube app is showing the 'Incorrect Wi-Fi password' error message after the setup, here are a few possible reasons behind that: Case sensitivity: check the...

If you have issues switching your Petcube to setup mode, follow the steps below: Power up your Petcube device and wait at least 2 minutes for the camera to boot....